PLACING ORDER
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and secure payments through Afterpay and Zip.
What happens after I place an order?
You'll receive an email confirmation with your order details. Once your order is shipped, you'll receive another email with tracking information.
Can I cancel or modify my order?
We strive to process orders quickly. If you need to make changes, please contact us as soon as possible via email at hello@keptbyme.com.au. We'll do our best to accommodate your request if the order hasn't already been custom-made or shipped.
How much does shipping cost?
We offer a flat rate shipping cost of $15 to anywhere within Australia. Or we offer free shipping on orders above $75.
How long does shipping take?
Standard shipping typically takes 5-10 business days within Australia.
Where do you ship to?
We currently ship within Australia.
How can I trust the authenticity of your moissanite?
All our moissanite are sourced by our GIA Graduate Gemologist and come with a Certificate of Authenticity. This ensures that your moissanite meets the highest standards of quality and brilliance.
How do I activate my warranty?
Simply use the unique product number provided with your purchase to register your warranty on our website. This ensures your jewelry is protected and covered by our guarantee.
What warranty does HerMoment Jewelry provide?
We offer a Lifetime Brilliance Warranty on all our moissanite and lab grown diamond jewelry, ensuring your gemstones retain their sparkle for a lifetime. For full details, please refer to our warranty page.
Why don’t you provide a 'GRA' Certificate of Authenticity like some online stores?
At HerMoment Jewelry, we uphold the highest standards of transparency and trust. Our gemstones are sourced and quality-checked by our gemologist recognized by the Gemological Institute of America (GIA), a globally respected authority in gemology.
A quick search of "Is GRA legit?" on Google or YouTube will uncover various 'GRA' variations, such as GRA-Test GRA-Association, GRAlab, Gem Research of Asian, Gemological Research Association...etc, and are often linked to misleading claims. We prioritize authenticity by providing our own genuine certification and back it with our 110% guarantee—if you ever doubt the authenticity of our moissanite, we’ll go above and beyond to make it right. Shop with confidence, knowing your purchase is supported by true expertise and integrity.
Do you offer gift wrapping?
Yes, we offer beautiful and eco-friendly gift wrapping for an additional fee. Select the gift wrapping option at checkout.
Do you have a physical store?
Currently, we are an online-only store. However, we're always looking for ways to expand and connect with our customers. Stay tuned for updates!
How can I contact you?
We're happy to answer any questions you may have. Reach out to us via email at hello@hermomentjewlry.com or through our contact form on the website.